How CLG Handles Information

1. Scope

This Privacy Policy applies to information collected by Couture Ledger Group LLC, also referred to as CLG, through this website, consultation forms, email, phone, scheduling communications, client onboarding, client portal activity, remote support requests, and related bookkeeping, financial reporting, and compliance services.

Separate written service agreements, portal terms, payment processor terms, or third-party platform terms may also apply when you become a client or use a connected service.

2. Information We Collect

We may collect business contact information, including names, company names, email addresses, phone numbers, mailing addresses, job titles, and communication preferences.

When you submit a consultation request, we may collect details about your bookkeeping system, business needs, compliance deadlines, service interests, timeline, and any other information you choose to provide.

When services are requested or provided, we may collect business records, accounting records, payroll-related information, bank or credit card transaction details, invoices, vendor information, customer information, tax and filing information, entity information, login or access details that you authorize us to use, and other information needed to perform the agreed services.

We may collect technical and website usage information such as IP address, browser type, device information, pages visited, referring pages, approximate location, cookies, pixels, analytics identifiers, form-submission metadata, and similar information used to operate, secure, measure, and improve the website.

3. How We Use Information

CLG uses information to respond to inquiries, schedule consultations, evaluate service fit, provide bookkeeping and compliance services, onboard clients, prepare reports, coordinate authorized filings, communicate with clients, send service updates, operate and secure our website, maintain business records, comply with legal obligations, and protect CLG, our clients, and the public from fraud or unauthorized activity.

We may also use limited contact and usage information for marketing, advertising measurement, website analytics, and service improvement. You may opt out of non-essential marketing communications at any time.

4. How We Share Information

We do not sell personal information. We share information only as reasonably needed for business, service, legal, or security purposes.

We may share information with service providers that help operate our website, email, forms, hosting, analytics, advertising measurement, client portal, accounting software, payment systems, document management, cybersecurity, remote support, and other business systems.

We may share information with your authorized representatives, including CPAs, tax preparers, attorneys, payroll providers, banks, software providers, government agencies, state filing offices, or other parties when you direct us to do so or when it is reasonably necessary to provide the requested service.

We may disclose information when required by law, subpoena, court order, government request, professional obligation, security investigation, collection matter, business transfer, or to protect rights, safety, property, confidentiality, or service integrity.

5. Cookies and Online Tracking

Our website may use cookies, analytics tools, advertising pixels, embedded content, and similar technologies to operate the site, remember preferences, measure traffic, understand page performance, and evaluate marketing effectiveness.

You can adjust cookie controls through your browser or device settings. Some settings may affect website functionality. If legally required for a particular tracking activity, CLG will provide additional notice or choices.

6. Data Security

CLG uses administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction. These safeguards may include access controls, least-privilege permissions, password and multi-factor practices, secure storage, vendor review, staff training, monitoring, backup practices, and secure disposal procedures.

No website, email system, software platform, or transmission method can be guaranteed to be completely secure. You are responsible for using secure passwords, protecting your own systems, limiting unnecessary sharing of sensitive information, and notifying CLG promptly if you believe information or access credentials may be compromised.

7. Retention

We keep information for as long as reasonably needed for the purposes described in this policy, including service delivery, client support, legal compliance, accounting records, tax and filing obligations, dispute resolution, security, audit, backup, and legitimate business needs. When information is no longer needed, we will delete, archive, de-identify, or securely dispose of it according to our retention practices and applicable requirements.

8. Your Choices and Rights

You may contact us to request access, correction, deletion, or limitation of information we maintain about you, subject to identity verification, legal limits, recordkeeping obligations, service requirements, and exceptions that may apply.

Florida and other privacy laws may provide additional rights to certain consumers where those laws apply. We will evaluate verified requests based on the applicable law, our role, the type of information, and any required exemptions.

You may opt out of marketing emails by using the unsubscribe method in the message or contacting us directly. Service, billing, legal, security, and transactional communications may still be sent when necessary.

9. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can review and address the matter.

10. Third-Party Websites and Tools

Our website may link to third-party websites, software platforms, portals, payment systems, remote support tools, or embedded content. Those parties are responsible for their own privacy and security practices. Review their terms and privacy policies before using them.

11. Changes to This Policy

We may update this Privacy Policy as our services, systems, legal obligations, or business practices change. The updated version will be posted on this page with a revised effective date.

12. Contact

Questions about this Privacy Policy may be sent to Couture Ledger Group LLC at legal@clg-usa.com or by mail at 440 Royellou Ln Ste 201, Mount Dora, FL 32757-5520.